tk992's Privacy Policy — Your Information, Our Responsibility
This document clearly explains how your personal information is collected, stored, and kept secure on the tk992 platform.
This Privacy Policy ("Policy") applies to all users of the tk992 platform. When you visit our website, create an account, or use our services, you agree to the terms of this Policy. The purpose of this Policy is to protect the privacy of your personal information and to inform you of how we use it.
tk992 believes that data protection is not merely a legal obligation — it is an ethical commitment to our users. By using SSL encryption and modern security practices, we ensure that your information is always kept secure.
What Information We Collect
tk992 collects only the information that is necessary to provide, operate, and improve our services. The categories of information collected are described below:
1.1 Identity Information
This includes the information you provide when registering an account:
- Full name (in Bengali or English)
- Date of birth (for age verification — only users aged 21 or older may use the service)
- Email address
- Mobile number
- Preferred username and password
1.2 Transaction and Financial Information
Your payment details are required for deposits and withdrawals, such as:
- bKash, Nagad, or Rocket account number (the full number is not stored — only the last few digits are kept for verification)
- Transaction history: deposit amounts, withdrawal amounts, dates, and times
- Bonus claim and usage records
1.3 Technical Information
When you use our platform, the following information is collected automatically:
- IP address
- Browser type and version
- Device information (mobile, tablet, desktop)
- Cookies and session data
- Pages visited and click patterns
- Time spent on the site
1.4 Gaming Activity Information
To ensure responsible gaming and improve service quality, we collect:
- Which games were played and for how long
- Bet amounts and a summary of results
- Session duration and frequency
- Preferred game categories
Purpose of Data Use
Collected information is used only for specific and legitimate purposes. We never sell your information to third parties.
Account Management
Information is used to create, verify, and keep your account secure. This is essential for age verification (21+).
Financial Transactions
Information is required to process deposits and withdrawals via bKash, Nagad, and Rocket, and to verify the legitimacy of transactions.
Customer Support
Our 24/7 live chat and email support team uses your account information to resolve your issues quickly.
Service Improvement
Analytical data is used to further improve the platform experience and identify technical issues.
Responsible Gaming
Gaming behavior is monitored to help users maintain healthy gaming habits.
Fraud Prevention
Data protection measures are applied to prevent unauthorized access, money laundering, and other illegal activities.
Sharing Data with Third Parties
tk992 never sells your personal information to third parties for marketing or commercial purposes. Information may be shared only in the limited circumstances listed below:
3.1 Service Provider Partners
Only the minimum necessary information is shared with payment processors (bKash, Nagad, Rocket) and game software providers. These partners are required to maintain privacy standards equivalent to ours.
3.2 Legal Obligations
It may be necessary to disclose information in response to a court order, legal process, or a legitimate request from a government regulatory authority. In such cases, we provide only the information legally required.
3.3 Security-Related Matters
In cases involving investigation of fraud, money laundering, or other cybercrimes, necessary information may be shared with the relevant authorities. This is in the interest of the overall safety of our users.
3.4 Business Transfers
In the event of a business merger or acquisition, user information may be transferred; however, the new owner will also be required to comply with this Privacy Policy, and users will be notified in advance.
Cookies and Tracking Technologies
The tk992 website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.
Essential Cookies
These cookies are essential for maintaining login sessions and ensuring security. Without them, the platform will not function properly.
Functionality Cookies
These cookies are used to remember your preferences, such as language settings and gaming preferences.
Analytics Cookies
These cookies are used to understand how users interact with our site, which helps improve service quality.
Cookie Controls
You can control or delete cookies from your browser settings. However, disabling essential cookies may limit some features.
Data Security Measures
tk992 uses industry-leading technology to protect your information. Our security framework consists of the following layers:
No digital system is 100% secure. However, tk992 always applies the highest-standard measures to protect user information. If a security incident occurs, we will contact affected users without delay.
Data Retention Period
tk992 retains your information only for as long as necessary. Different retention policies apply to different types of information:
6.1 Active Account Information
All your information is retained for as long as your account remains active. This is necessary for service delivery and account management.
6.2 Transaction Records
Financial transaction records are retained for a defined period based on legal and regulatory requirements. These records are also used for dispute resolution and fraud prevention.
6.3 Closed Account Information
After an account is closed, certain information is retained for a defined period to meet regulatory and legal requirements. Once that period expires, the information is securely deleted.
6.4 Marketing Information
If you unsubscribe from marketing communications, the use of your information for that purpose is stopped immediately.
Your Rights
Every user with an account at tk992 enjoys the following rights. To exercise these rights, please contact our support team:
Right to Access
You can find out at any time what information we hold about you and how it is being used.
Right to Rectification
If any of your information is incorrect, you can request a correction. We will update it as soon as possible.
Right to Erasure
You can request the deletion of your information beyond what is required by legal and regulatory obligations.
Right to Restrict Processing
In certain circumstances, you can request that processing of your information be restricted.
Right to Object
You can object to marketing communications or specific data processing, and we will honor that.
Right to Data Portability
You can request a copy of your information, which will be provided in a digital format.
Age Verification and Minor Protection
Important Age Restriction
The tk992 platform is for users aged 21 and older only. We do not knowingly collect information from or provide services to anyone under the age of 21.
Age verification is mandatory at registration. If a user registers with false information, their account will be closed immediately and all information will be deleted. If a parent or guardian believes their minor child has created an account, please contact [email protected] without delay.
Policy Changes and Updates
tk992 reserves the right to update this Privacy Policy from time to time. If any significant changes are made to the Policy:
- A notification will be sent to the registered email address before the changes take effect.
- The changes will be clearly announced on the website.
- The date of the updated policy will be shown at the top of this page.
- Continuing to use the platform after the changes constitutes acceptance of the new Policy.
- If you do not agree with the Policy, you may request that your account be closed.
For minor changes (such as spelling corrections or clarifications in wording), updates may be made without prior notice. However, the update date will still be changed in those cases.
Your Responsibilities
Data protection is a shared responsibility. tk992 fulfills its obligations, but you should also stay mindful of the following:
- Never share your login password with anyone.
- Use a strong and unique password and change it regularly.
- If you log in from a cybercafe or someone else's device, log out when your session is over.
- If you notice any suspicious activity, inform our support team immediately.
- Provide accurate and up-to-date information when registering.
- Beware of phishing emails or messages — tk992 will never ask for your password by email.
Contact Us
If you have any questions, comments, or complaints about this privacy policy, or if you wish to exercise any rights regarding your information, please contact our support team:
Privacy Contact
Get instant assistance through the live chat option on the website.
For privacy-related requests, please mention "Privacy Request" in the subject line.
For more details, visit our FAQ page or read the Responsible Gaming guidelines.